Receiving a scam email can be concerning and worrying, especially because scam emails often use intimidating tactics to try and convince you to enter your details. 

This week, students have received phishing emails with threats about closure of IT accounts or the non-payment of tuition fees. If you received either of these emails, visit this page on MySurrey for details of what to do.

In future, if you're not sure if an email is a scam, the University also has information available here with details of how to check and keep your account details secure.

Scam emails are trying to trick you into sharing your personal details, or stealing money from you. They rely on making you feel scared or worried about what might happen if you do not take the actions they request. It's vital that if you get any suspicious email, you do not follow any instructions in the email and check the University's guidance on what to do next.  

It's general good practice to always check when you're asked to give your personal details, so be vigilant, and seek extra support if you're ever unsure.