Union Priority
Improve student awareness of outcomes resulting from their feedback, from Course Rep wins to Sabbatical Officer updates.
Student buy-in to representative student voice channels increases when they understand the impact of sharing their feedback. Students across the University should be aware of the impact and importance of the collective student voice, and how this begins at a grassroots level through the Course Reps system through to the University’s academic governance and the impact of sabbatical officers. We will therefore further develop our systems for collating the achievements of our Course Reps and elected Officers, and communicating these wins to students.
Measure: Awareness of Sabbatical Officer and Course Rep achievements to increase from 20% and 39% respectively (Student Life Pulse Survey).
University Priority
Increase communication around plans to improve assessment and feedback by publishing an action plan to current students.
Recent National Student Survey (NSS) scores show that students are significantly less satisfied with their assessment and feedback than the rest of their student experience. The University is taking steps to address low student satisfaction with assessment and feedback. Students would benefit from greater knowledge around what the University is doing to improve the state of assessment and feedback at Surrey. In addition to the steps already being taken, we ask the University to publish a student-facing assessment and feedback action plan - increasing visible reporting and accountability, and allowing students to gain a better understanding of the work being done to improve in this area.
Measure: Assessment and feedback NSS questions to improve by July 2027.
Partnership Priority
Build stronger partnerships between students, academic staff and Course Representatives by driving high engagement with the Students’ Union’s new Course Rep feedback platform.
Strong engagement with the Course Rep feedback platform will be key to ensuring that student feedback is captured, heard and acted on effectively. To achieve this, students need to understand the value of the Course Rep scheme and, importantly, know how and where to share their feedback.
Academic staff and Course Representatives have an important role to play in building this understanding and encouraging students to use the new platform. By working with the University to establish a shared and consistent approach to communicating the Course Rep scheme and actively promoting the feedback platform, we can increase awareness, drive usage and strengthen the partnership between students, Course Representatives and academic staff.
Measure: NSS measure for ‘How clear is it that students’ feedback on the course has been acted on’ to increase (currently 77.9%).