Monday 18 May
We know it can feel like forever when you you are stressed, particularly if you are unwell, but there will not be an instant answer as to if your EC has been accepted. During the assessment period Academic Admin are experiencing a high number of EC applications, so this will slow down response time too. With self-cert ECs, students usually get a response pretty quickly, however, at this time of year there will be an increased delay in finding out if they have been approved... if you don't hear anything after 3 - 5 working days then please contact us.
It is understandable that students already feeling unwell or stressed will accidently select the wrong assignment or miss off an assessment when making their application. But in the end, it creates further stress for you if you then have to put time and energy into correcting the issue. These things happen, so if this happens to you, don't worry, you can get in touch with us at SU advice and we will be happy to advise. However, our top tip is don't rush the EC application - double and triple check it before you submit. That way you can focus on looking after yourself!
In our experience sometimes the mistakes that are much harder to sort out later with ECs are the ones a student made and did not realise, so check, check, check... before you submit!
When applying for an EC always check on what grounds you can apply and if you are meeting them with your application. This goes for self-certs too, while they do not require evidence they still need to meet the grounds. So things like going on holiday, family celebrations, pre-booked travel plans etc. are not going to be accepted. This last point is really important - the University operates from a place whereby it expects students to be available for assessment periods, that is why they publish all the dates for the assessment periods well ahead of time.
This applies to self-cert ECs ahead of the deadline, because once the assessment is due/happening you will not be able to use it. This type of EC can cover a 5-day period, but it cannot include assessments that are in progress or have passed.
This applies to evidence-based ECs when it comes to evidence, of course, if you have the evidence ready to go, then great. But if you are waiting on a piece of evidence (for example being sent through a doctor's note) and are concerned that your application will be late - get that EC in and clearly state what the evidence is that you are waiting on and that you will submit it as soon as you have it.
The University require you to do certain things at the time, so make sure you know what:
At the time of the error, reach out to your Module leader and explain the situation. Do not put ECs in yet, you may not feel you need them by the end of your exam but, by reaching out to your module leader, you will have it logged.
Take a photo, screenshot, video, or anything you can do to demonstrate the error at the time. Make sure the evidence is time stamped.
Make sure you submit in good time, the University will not accept ECs for technical issues if you leave it too late to submit.
If you are unable to submit your work still, email your work to your module leader AND raise a question through MySurrey help: . This will ensure you have an unedited copy submitted to the University.
Submit evidenced ECs if you feel the error has impacted your ability to do your best. You should make sure you do ECs the same day, or as close to the deadline as possible. You can use the photos/screenshots as evidence.
You can find out more about Extenuating Circumstances via our Don't Worry Support page here, as well as other academic advice or tips to help you through the assessment period.
All this said, unsure? Just ask us - we are here to help you!
You can either email us via ussu.advice@surrey.ac.uk and we’ll get back to you on the same day or in 1 – 2 working days, if we are exceptionally busy. Or you can also complete our online form on the website here to contact us.