Sam Hallam

We are pleased to be launching a new transport platform 1 July 2025, bringing our transport processes onto our new and improved website. This means our current process on https://my.ussu.co.uk will not be taking bookings beyond this date and after this date will be shut down. 

What you need to know

We've pulled together a summary of the key changes so you know how to get the best out of our new system:

1. We are not transferring any driver information between these platforms, meaning to use the new platform you will need to complete a new driver application. For our members this is open now and available in your portal.
2. Any bookings beyond 01 July on our current platform will be moved across. Anyone with a booking should receive a new confirmation and booking reference when this is completed.

New and Improved

This new platform is a completely new design and is packed with improvements from application to booking to usage. A short list of these are:

1. Simplified application process to become a driver and better visibility of your application status through our new portal space.
2. Our new booking process has a few improvements:
   1. You now only need one booking per trip you are undertaking instead of making multiple requests for individual vehicles. Our new process just asks for where/when you are wanting to make the trip, how many people you are taking and the drivers available, we then handle making sure you have enough suitable vehicles for your trip. 
   2. Our booking form now provides estimated costings at the point of booking, we take your destination and usage dates and estimate what your booking would cost for our varying vehicles and external partners. This helps you plan ahead!
   3. A new Club/Society committee panel is available in the committee portals, this is the new space to make and manage club/society bookings. This ensures as a committee member you have full visibility of the bookings made across your group and the estimated/eventual costs.
   4. There are improved approval chains for club/society bookings, this means that signatories are asked up front for approval of the booking and its requested budget before usage.
3. Using our vehicles has become much easier, we have a new one stop space to start/end your vehicle hire, ending our use of Microsoft Forms in this space. This will be available via a QR code at point of usage and also provides relevant locker information at the point of use instead of via an email.
4. New minibus check request process inbuilt to the platform, simply head to the portal space request a check and our team will get in touch to arrange a suitable date/time. For club/society funded tests signatories will be asked up front for approval.

University Staff Specific Updates

For University staff, there are also some key changes to be aware of:

1. A new one-stop shop page for University Staff will be available which provides tailored information and booking access for university staff.
2. An new driver application form will become available on a new university staff transport page after launch, please look out for links on our main page.
3. We will now be confirming your insurance status with the University before acceptance as part of this change, it is important you are signed up to the University insurance before making an application to our service to prevent delays.
4. A valid purchase order number will be a requirement before accepting any vehicle bookings. We have improved estimates of costs up front to help guide you in making this PO.

We hope this improved system will bring benefits to all those using our transport system. If you have any questions about the change, please contact ussu.information@surrey.ac.uk