Crisis and Emergencies: Call Security (24/7)
The security team on campus are here to ensure everyone is safe at Surrey. You can contact the University Security Services on +44(0)1483 682002 or +44(0)1483 683333 or 3333 from any campus phone. They will be able to direct any emergency services to you.
There is an emergency phone outside the old student services, opposite Hive, where you are automatically in contact with Security.
If you are off campus you should call 999
Mental Health Crisis (8.30am – 5.30pm)
Call the Centre for Wellbeing on +44(0)1483 689498 or 9498 from any campus phone.
They have an on-call mental health nurse available to deal with any mental health crisis situations in hours.
Out of hours, you should call security or call the mental health crisis line on 0300 456 8342
Safe Haven (6pm – 11pm)
Based on Walnut Tree Close, at Oakleaf enterprise, Safe Haven is open from 6pm – 11pm every day of the year (including Christmas and Easter). They run a normal Safe Haven, and also a Safe Haven specifically for young people aged 16-25.
They are a safe space for students experiencing mental health difficulties or crisis and have trained counsellors, mental health professionals and other trained professionals to support you out of hours.
You do not need to book, you can just turn up.
Nightline (7pm – 7am, Monday – Friday)
Nightline is a confidential and anonymous service run by students for students from 7pm to 7am every weekday during term time. For more information about Nightline and the phone number and email address through Covid19, please click here.
Samaritans (24/7)
The Samaritans is a free and confidential listening service which is open to everyone. You can call them 24 hours a day, 7 days a week to speak about whatever is on your mind.
Coffee, Cake and Chat: The Samaritans cafe (Coffee, Cake and Chat) will be back on campus on Thursdays between 11am – 1pm in the Hive, starting from week 5 of the 20/21 academic year
The Samaritans are also on campus every Sunday in the Hive throughout Exams.
Their national telephone number is 116 123 (this number is free to call). You can email them on jo@samaritans.org. Visit the Guildford branch at: 69 Woodbridge Road, Guildford, GU1 4RD. Usual hours open to receive callers at the door: 9:30am–9:30pm, 7 days a week
